Professional Summary
Results-driven IT professional skilled in IT support, AV operations, and event supervision. Dedicated to troubleshooting, problem-solving, and delivering exceptional customer service. A self-motivated, creative individual seeking roles such as IT Support Engineer, AV IT Technician, or Events Supervisor to leverage strong communication skills and drive innovative solutions. Committed to process improvement, user satisfaction, and continuous learning, with a passion for creating positive end-user experiences through attentive service and proactive problem resolution.
- Phone : +44 7557565766
- Email : PatelSuraj@protonmail.com
- Linkedin : RealSurajPatel
- Addresses : Eagle Road, Wembley, London, United Kingdom
- Availability : Open to Relocation with Immediate availability to start work
- Graduate visa : Eligible for New Entrant rates for Skilled Worker Sponsorship
- Driving : UK Full Driving Licence (In Progess - Theory Exam Passed)
- Licence : International Driving Licence
- Nationality : Indian (UK Resident 3+ Years)
IT Technician
AV Technician
Event Management
1st and 2nd Line Support
Education
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2021 - 2022
University for the Creative Arts - Epsom
Creative Business School, degree: Master of Arts in Master of Business Administration
Subjects:
- Creative Industries: Global Industry & Futures
- Creative Industries: Leadership
- Business Economics
- Creative People & Organisations
- Global Creative Industries
- Marketing, Design & Communication
- Forecasting & Predictive Analytics
- Operations & Risk in the Creative Industries
- Strategy & Decision Making
- Finance & Investment for the Creative Industries
- Human-centred Innovation & Design
- Competitive Intelligence & Research
- Trends & Forecasting
- Creative Business Start-up
- Strategy: Management & Implementation
- Global Logistics & Supply Chain Management
Dissertation: Growing business for art market in the UK with NFTs (non-fungible tokens)
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Gujarat Technological University
Computer Science and Technology, degree: Bachelor of Engineering in Information Technology
Subjects:
- Elements of Electrical Engineering
- Computer Programming and Utilization
- OOPC++
- Database Management System
- OOPJ
- Computer Networks
- Operating System
- Cyber Security
- Artificial Intelligence
- System Programming
- Computer Graphics
- Software Engineering
- Web Technology
- Information and Network Security
- Mobile Computing and Wireless Communication
- IOT and Applications
Dissertation: Flutter Based Android Application to Report Water Scarcity Problem in Your Area to Help Govt and NGOs to Provide Effective SupplyChain
Certifications
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IT Technician Academy by Hemmersbach
IOSH Working Safely Certification - Certified by Institution of Occupational Safety and Health
Experience
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January 2023 - Now
Conference & Banqueting Events IT AV Technician
Marriott Hotel - Canary Wharf
Managed 15+ weekly client events, handling scheduling, logistics, pre-event planning, documentation, and invoicing
Provided excellent customer service, greeted clients, tracked attendance and, generated comprehensive post-event reports
Built strong client relationships to understand goals, consistently exceeding expectations
Trained new event coordinators, promoting standardized processes and best practices
Ensured seamless execution through meticulous planning and coordination
Maintained high client satisfaction via attentive service and insightful reports with comprehensive data analysis
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October 2021 - October 2022
Business Center Operations AV-IT Associate
St. James' Court London, A Taj Hotel (Buckingham Palace)
Managed business center operations for 50+ daily guests, providing excellent customer service
Prepared meeting rooms with refreshments, equipment, and supplies for seamless experience
Resolved technical issues with printers, phones, computers, and other office equipment
Tracked usage metrics, maintained inventory, and developed positive rapport with guests
Ensured smooth operations and well-equipped meeting rooms for high guest volume
Delivered attentive service, building positive relationships and enhancing guest experience
Maintained accurate inventory tracking and metrics through diligent oversight
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May 2021 - July 2021
IT Technician & Support Staff (Part-Time) While Study
PCHub London
Provided technical support and customer service to over 100 clients weekly
Diagnosed and resolved hardware/software issues, performed upgrades and replacements across various devices
Developed user guides, tutorials to educate customers and improve technical knowledge
Managed retail inventory, processed sales transactions with keen attention to detail
Efficiently resolved 100+ customer issues weekly across different device types
Created user-friendly methods to enhance customer's technical understanding
Ensured positive experiences through excellent service and accurate inventory management
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January 2018 - October 2019
Hyperspace Inc (Synereo) Blockchain Company (Remote Job)
Hyperspace Inc - Social Media Manager
Spearheaded social media initiatives to boost brand visibility, foster engagement, and generate leads
Led a team of content creators and community managers to execute social media strategies
Successfully raised substantial funds as part of a lean team executing an impactful marketing campaign
Analyzed campaign metrics to derive actionable insights for optimizing social media performance
Partnered with cross-functional teams to seamlessly integrate social media into overarching marketing plans
Drove IT operations to ensure smooth and efficient processes
Developed compelling, brand-aligned social media content to captivate target audiences
Substantially grew brand awareness, engagement, and lead generation through inventive SM tactics
Leveraged data-driven insights to continually refine and enhance campaign effectiveness
Skills
Soft Skills
Empathetic and Trustworthy
Creative & Problem solver
Collaborative and Team Player
Purpose Driven
Adaptable and Flexible
Resilient
Effective Time Manager
Communicator
Detail Oriented
High Integrity
Customer Service Focused
Excellent Hospitality Skills
Hard Skills
IT Support Specialist (1st & 2nd Line)
AV Control Systems
Software Installation Configuration
Cybersecurity Focused
Cloud Technology Proficient
Hardware Troubleshooter
OS Knowledge
Web Developer
Mobile Device Management
Network Administrating
Event Planning and Coordination
Project Management
Equipment Maintenance
Community Management
Documentation
Social Media Marketing
Financial Skills
Personal Finance
Trading
Legal Knowledge
Tools & Technologies
- OS: Windows, Linux, Mac, Android, iOS
- VC Tools: Microsoft Teams, Zoom, Google Meet, Skype, Discord
- Office Tools: Microsoft 365, LibreOffice, Google Workspace
- AV Tools : Audio Mixers, DMX Lights, VC Devices, Projectors, Presentations, Circuit Tester,Wire Tracer
- IT Tools: Active Directory(AD), Microsoft Powershell, System Center Configuration Manager (SCCM), Microsoft Endpoint Configuration Manager (MECM), Amazon (AWS), Wireshark, Cisco Packet Tracer, VPNs, Zendesk
- Encryption/Decryption Tools: VPNs, TOR, KeePass etc.
- Networking Tools: Wireshark, Nmap, Network Analysis Tools
- AI Tools: ChatGPT, Claude, Ideagram and other AI Tools
- Automation Tools: IFTTT, Zapier
Languages
- English (Professional)
- Hindi (Social)
- Gujarati (Native)
Extra-curricular Projects
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Authentic Panda
Visit Website
Helping entrepreneurs choose brand names & providing initial startup guidance as a domain investor